esupport.stardock.comJira Service Management

{"xsrfToken":"41cb346f5aaf553945fb798bc95e2894c78b6848_lout","branding":{"id":"4","key":"ssn","name":"Stardock Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00386b","headerLinkHoverBGColor":"#00386b","headerBadgeColor":"#00386b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/393807cf-1646-4434-b279-afb15ccfc9d6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGIxNjI4Mi0yZTc2LTQ2OWEtOWIxNC0xN2RmYTI4NDJhODkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5MzgwN2NmLTE2NDYtNDQzNC1iMjc5LWFmYjE1Y2NmYzlkNiI6WyJyZWFkIl19LCJleHAiOjE3MTU3MzcwNDAsIm5iZiI6MTcxNTczNjQ0MH0.XlGPHYaP3hQBLp_fv4EK1BF_g1fIcKdwH9p-8BDe0k0&client=ddb16282-2e76-469a-9b14-17dfa2842a89&mode=fit","logoId":"393807cf-1646-4434-b279-afb15ccfc9d6","isLogoAvailable":true,"helpCenterTitle":"Welcome to Stardock Support","sharedPortalName":"Stardock Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":"Welcome to Stardock Support","sharedPortalName":"Stardock Support Center","localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0033e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"4","key":"ssn","projectId":10052,"serviceDeskId":4,"name":"Stardock Support","description":"pWelcome! You can raise a Stardock Support request from the options provided./p","portalBaseUrl":"/servicedesk/customer/portal/4","onlyPortal":true,"reqTypes":[{"id":"10143","name":"Account closure \\ removal","descriptionHtml":"pbIMPORTANT - PLEASE READ/bbr Account deletion is a permanent and serious matter, and because of this, we would simply like to be absolutely sure. In order to have your account deleted, please acknowledge that you understand that deleting your account will:/p\nul class=\"alternate\" type=\"square\"\n liRevoke access to all software and games, for both downloads and activation./li\n liDisqualify you from receiving technical support for your purchases./li\n liRemove your access to all Stardock online services (forums, etc.)/li\n liBe a permanent action and can not be restored in the future for any reason./li\n/ul\npPlease note: After the submission is received, account closure \\ removal can take 5-10 business days/p","callToAction":"Account closure \\ removal","introHtml":"pUse this option if you wish to close or remove your account from Stardock’s systems./p","icon":10303,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[17,14],"key":""},{"id":"10142","name":"Account Mergers \\ Email Change","descriptionHtml":"pbEmail changes/b, br When the old email address is still accessible, please use this page to change your email:br a href=\"https://www.stardock.com/accounts/accountinfo\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"https://www.stardock.com/accounts/accountinfo/a/p\npbMove registrations from one account to another/bbr Again, when the old email account is still accessible, use this link to create a new Stardock account with the new email address:br a href=\"https://store.stardock.com/createaccount\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"https://store.stardock.com/createaccount/a/p\npAfter, you can use this link to move your licenses from the old account to the new:br a href=\"https://www.stardock.com/accounts/registrations/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"https://www.stardock.com/accounts/registrations//a/p\npbIf the old email account is not accessible/bbr For us to be able to do email changes \\ moves \\ merges, the client must specify specifics about the inaccessible account (products under it, order numbers, attach receipts, etc) for us to be able to verify the account is theirs./p\npIf you can do this, please use the form below./p","callToAction":"Account Mergers \\ Email Change","introHtml":"pUse this section to request changes to your account not already offered to you via other self support options./p","icon":10321,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[17,14],"key":""},{"id":"10139","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"pHave a question? Submit it here./p","icon":10320,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[18,17,13,14],"key":""},{"id":"10150","name":"Become a Stardock Product Reseller","descriptionHtml":"","callToAction":"Become a Stardock Product Reseller","introHtml":"pUse this form if you wish to resell Stardock products./p","icon":10307,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[18],"key":""},{"id":"10149","name":"Product not received","descriptionHtml":"pTo best help clients, we need all the information you can provide about any products not received, including:/p\nul class=\"alternate\" type=\"square\"\n liStardock order number/li\n liDate placed/li\n liEmail address used to place the order (could be different than account email)/li\n liProducts orders/li\n/ul","callToAction":"Product not received","introHtml":"pIf you placed an order but did not receive product details (keys, installer, receipt), please use this form./p","icon":10304,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[13,18],"key":""},{"id":"10140","name":"Refunds","descriptionHtml":"","callToAction":"Refunds","introHtml":"pUse this form to request a refund for a purchase made directly from our store./p","icon":10314,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[13],"key":""},{"id":"10147","name":"Stardock For Business Sales","descriptionHtml":"","callToAction":"Stardock For Business Sales","introHtml":"pUse this form if you have questions about sales for specific Stardock products./p","icon":10306,"iconUrl":"https://stardock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[16],"key":""},{"id":"10148","name":"Stardock For Business Support","descriptionHtml":"","callToAction":"Stardock For Business Support","introHtml":"pUse this form if you have purchased a Stardock ’For Business product support contract, it is current, and have questions about deployment or have an...